Terms and Conditions

General

All Tickets are non-refundable.
Changes in the lineup or venue for multi-artist events do not qualify for refunds.

If you pay a deposit and miss the balance payment deadline, the deposit is void, and no refund will be issued.

Ticket Pulse is not liable for lost, stolen, or damaged tickets after they have been received by you in any way.

The Rules and Regulations of the venue, event organiser, or promoter must be followed.
It is the ticket holder's responsibility to verify if an event is cancelled or rescheduled.
Venue management may refuse admission and conduct security searches. No refunds will be given if entry is refused for any reason, including dress code violations.
Check if the venue has a last entry time, as latecomers may not be admitted.

Event content on the Website is uploaded by third parties; Ticket Pulse is not liable for inaccuracies.
No refunds or exchanges are guaranteed if the program changes due to circumstances beyond control.
No refunds or exchanges will be issued if an event organiser later offers discounts or promotions at a lower price than what was originally paid.

Complaints about an event must be submitted within 48 hours of the event. Ticket Pulse will liaise with the event organiser but cannot guarantee any outcome.
Tickets are not transferable and may be declared void if not purchased from an authorised outlet.
Tickets returned as "addressee unknown" may result in order cancellation.

Check with the venue if photographic/recording equipment, laser pens, mobile phones, dogs (except guide dogs), and personal food/drink are prohibited.
The event organiser, venue management, and Ticket Pulse are not responsible for personal property.

Official merchandise is typically only available inside the venue.
Ticket holders consent to being filmed, recorded, or photographed as part of the audience.

All terms and conditions are governed by English law.
Event Organisers and Promoter terms and conditions may override those of Ticket Pulse.
Ticket purchases may be limited per person. Excess tickets may be cancelled.
Suspected fraudulent ticket purchases may result in order cancellation.

Ticket Pulse is not liable for website access issues or transaction failures.
Ticket exchanges are at the discretion of Ticket Pulse and the event organiser and may incur a £5 administration fee plus or minus the ticket price difference.

Installment plans are set up as automated monthly payments, and there is no option to pay off the full balance in one go.
If the outstanding balance is not paid within 14 days, your ticket will be void, and any funds already paid will be lost.
Cancellations of any tickets or any future payments, will result in losing any funds already paid toward the tickets, as all sales are non-refundable according to our Terms and Conditions.
We're unable to reinstate installment plans.
Payment dates are automatically set and cannot be modified..

Customers must keep their contact information updated. Ticket Pulse is not responsible for missed information due to incorrect or outdated contact details.

For additional queries or help, please Request Support